Frequently Asked Questions

How do I make a purchase?
Purchases can be made online, by telephone, or at the store itself. To make an online purchase, browse through our collection on the Shopping Page. If you would like to call in your order, please use our toll free contact number 1-888-537-6244. To make an in-store purchase, visit our retail store at 426 Dundas St. Woodstock, Ontario.

How can I pay for my purchase?
Imogene's accepts online payments through Visa, Master Card,and  PayPal.

What are your shipping policies?
All orders are shipped within 10 business days. 
Flat shipping fee of $20 + tax applies.
Customs & Duty are the responsibility of the purchaser for U.S. orders.

What is your return policy?
Please click here to see the details of our return policies.

Can I customize my order?
Because we make our clothing line ourselves, we are able to offer you the opportunity to make slight adjustments such as hem length, sleeve length, neckline etc.  Just email or phone us after completing your order and provide the details of the adjustments you would like us to make.

How do I find out more about pricing for a larger, wholesale order?
If you have a contract sewing request, contact Alison at WERCreations.  For examples of our work click here.

Can I track my order?
We ship Canadian orders via Canada Post and U.S. shipments via Purolator Courier.  In all cases, you will be notified with the shipping information.

Where are you located?
Imogene's and WERCreations is located at 426 Dundas St. Woodstock, Ontario, Canada

Have another question? Feel free to contact info@imogenes.ca.

 

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